Privacy

PRIVACY POLICY

This privacy policy tells you how we will protect your privacy, collect and use your personal information and your rights under the New Zealand Privacy Act 2020.

We are part of Adolf Würth GmbH & Co. KG, which includes international affiliated companies. In accordance with IPPs 11 and 12, we may from time to time disclose your Personal Information to one or more of these international affiliated companies for a purpose in connection with any of the purposes set out below. If we disclose your Personal Information onto an international affiliated company, your Personal Information will be used, stored and disclosed in accordance with that company’s privacy policy or data protection notice and the privacy law applying to that company. You can read more information about this below.

This Privacy Policy applies to anyone who uses our website, buys or uses the products or services that we supply you (Products or Services), or interacts with us.

“Act” means the Privacy Act 2020 (New Zealand).

Any reference to “Würth” “we”, “us” or “our” is to Würth New Zealand Limited.

“IPP” means an information privacy principle set out in the Act.

“Personal Information” means any information that can directly or indirectly identify you or another person.

Privacy is a matter of trust, and your trust is very important to us. Würth New Zealand (hereinafter: Würth) is the agency collecting your information and we consider your privacy extremely important and we want to inform you as best as possible, give you control over what happens to your Personal Information and we will respect this. This is to provide the best possible experience of our services in accordance with NZ privacy legislation.

This privacy policy applies to all Personal Information that we collect during your interactions with Würth New Zealand, for example when you visit our website, purchase products from us, subscribe to the newsletter, contact customer service, apply for a job, etc.

This privacy policy is issued by the company Würth New Zealand, with registered office at 99 McLaughlins Road Wiri Auckland 2104. Company number 380634

Changes to this Privacy Policy

We may change our privacy policy from time to time in response to new or modified processing or may reflect, among other things, changes in laws, our data collection practices, and/or changes to our business, Services or Products. We therefore recommend that you view this privacy policy and our website regularly. In case of significant changes to our privacy policy, we will use a pop-up on the website. The updated Privacy Policy will take effect 14 days after the date it is posted on our website.

1. Personal Information we collect from you

Würth collects Personal Information in the context of its operation depending on your relationship with Würth.

1.1. As a customer of Würth

In the context of customers, Würth limits itself to collecting the following Personal Information:

Identification and contact details (Name, address, email, telephone number…);
Professional data (NZBN, company number, profession, etc.);
Financial and economic data (Invoices and details about authorised signatories);
Bank details (Bank account or credit card details).
Your purchase and account history with us.
- Information about your use of our Products or Services.
- Information about the webpages you visit on our website.
- Information you provide to us when responding to our customer surveys.
- Any other information you give us.

Please don’t give us Personal Information about someone else unless you have their permission and they know about this Privacy Policy.

If you wish to use our Orsymat vending machine, with one or more RFID tags we will also collect connection data (logging) from you for this purpose.

1.2. As a supplier to Würth

In the context of suppliers, Würth limits itself to collecting the following Personal Information:

Identification and contact details (Name, email, telephone number…);
Professional data (NZBN, company number, profession, etc.);
Bank details (Bank account).
Any other information you give us.

1.3. As an applicant seeking employment

In the context of applicants, Würth limits itself to collecting the following Personal Information:

Identification and contact details (Name, email, telephone number…);
Professional data (CV, motivation letter and evaluations).
Information from authorised third parties regarding your qualifications and references.
Training details including education and training given.
Professional expertise and employment details including career history, job role and function.
Any other information you give us.

1.4. As a visitor to the website

If you visit the website, we collect Personal Information from you using cookies. However, we refer you to the cookie statement below and on our website.

2. Why do we collect Personal Information from you

2.1. As a customer of Würth

We collect and process Personal Information of customers for the following purposes:

Offering products and services;
Processing orders;
Providing you with our Products or Services (including arranging shipping).
Maintaining customer relationships;
Marketing research;
Sending personal offers and advertisements;
Handling questions and problems regarding our products and services.
Responding to your queries regarding the Website, our Products or Services.
To enable your participation at events (including communications with third party organisers of events).
Enabling communication between participants during and after events.
Sending product change notifications and/or product termination notifications to you.
Fulfilling a contractual obligation or to safeguard our common interests.
Developing and improving our offers and to manage business activities.
Facilitating communication with you, and/or providing of Products and Services, by affiliated companies within the Würth Group (Adolf Würth GmbH & Co. KG).
Maintaining risk management and to prevent corruption.
Informing you about deals and products you may be interested in.
Emailing you directly and for direct marketing.
Administering your account with us.
Billing and to collect money that you owe us.
Operating and maintaining our Website.
For our internal record keeping purposes.
Facilitating the sale or other disposition of our business or assets.
Complying with our legal obligations.
For any other purposes that you authorise.

2.2. As a supplier to Würth

We collect and process Personal Information from suppliers for the following purposes:

Optimal collaboration and maintenance of supplier relationships;
Placing and paying for orders.
Initiating a contractual relationship with you or your organisation.
Enabling your participation at events (including communications with third party organisers of events).
Fulfilling a contractual obligation or to safeguard our common interests.
Managing business activities.
Maintaining risk management and to prevent corruption.
Administering our account with you.
For our internal record keeping purposes.
To facilitate the sale or other disposition of our business or assets.
To comply with our legal obligations.
For any other purposes that you authorise.

2.3. As an applicant

We collect and process your Personal Information for the following purposes;

Conducting an effective and efficient recruitment and selection procedure;
Subsequent communication for a (different) vacancy within a period of 1 year.
For our internal record keeping purposes.
To facilitate the sale or other disposition of our business or assets.
Fulfilling a contractual obligation or to safeguard our common interests.
To comply with our legal obligations.
For any other purposes that you authorise.

3. How did we obtain your Personal Information

3.1. As a customer of Würth,

We obtain your Personal Information that you share directly with us. This can be done via registration in a shop, via the website or via an account manager, or through any other medium. In some cases we may obtain your Personal Information from public databases or acquaintances. We also collect your Personal Information from you indirectly (like when you use our Products or Services, visit our website or interact with us on social media). We may also collect or obtain your Personal Information from third parties (like contractors and agents that we engage to perform services on our behalf, such as to analyse traffic on our Website and social media, or to verify and update our database).

Each time someone visits our web site, our web server collects the following type of information for statistical purposes in order to enhance and optimise our website offerings;

The number of users who visit the website;
The number of pages viewed; and
Traffic patterns

For this purpose we use the services provided via Google Analytics. Google Analytics uses cookies to analyse how you view and use our website. This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you. By using Wurth New Zealand’s website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy, available at http://www.google.com/policies/privacy/. You can opt out of Google Analytics if you disable or refuse the cookie or use the opt-out service provided by Google however you may not be able access all the features on our website to their full extend.

Information about clients or their Wurth accounts are not sold to any other company, individual, or group.

3.2. As a supplier to Würth,

We obtain your Personal Information that you share directly with us, indirectly such as via our website, key staff contact, or through any other medium or from places where the information is publicly available.

3.3. As an applicant

We obtain the Personal Information that you share with us through your application. In addition, we may rely on third parties (previous employers) for references. We may also collect Personal Information from you indirectly (like when you visit our website or interact with us on social media).

4. With whom do we share your Personal Information

We share your Personal Information with third parties who provide us with communication services and IT services to the extent necessary for the execution of our processing and business functions.

4.1. As a customer of Würth

For you as a customer, this includes, but is not limited to, third parties such as market research companies for the purpose of analysing our client base. We may provide our clients' or prospective clients' contact details to market research companies to undertake research on behalf of Wurth. For example, we may run client satisfaction surveys, or run focus groups on proposed products. This information will not be used for any other purpose, and account information will not be provided. We may also disclose information to contracted third parties who provide us with communication services and IT services and such other third parties to the extent necessary for the execution of our processing and internal business functions.

We use Friendly Captcha (hereinafter "Friendly Captcha") on our website. This tool is provided by Friendly Captcha GmbH, Am Anger 3-5, 82237 Woerthsee, Germany.

Friendly Captcha is used to check whether the data entered on our website (e.g. on a contact form) has been entered by a human or by an automated program. To do this, Friendly Captcha analyses the behavior of the website visitor based on various characteristics. Friendly Captcha processes various information for analysis (e.g. anonymized IP address, referrer, time of the visit, etc.). For more information please visit: https://friendlycaptcha.com/legal/privacy-end-users/. The data is processed on the basis of Art. 6 (1f) GDPR. The website operator has a legitimate interest in protecting its website against spam and other types of automated abuse.

4.2. As a supplier to Würth

For you as a supplier, this includes, but is not limited to, the third party

4.3. As an applicant

For you as an applicant, this includes, but is not limited to, third parties regarding your qualifications and references, or other relevant contracted recruitment organisations.

However, all our third parties are aware of the Privacy Act 2020 and their obligations under that legislation.

From time to time, we may disclose, and you authorise us to disclose, your Personal Information to overseas service providers and international affiliated companies within Adolf Würth GmbH & Co. KG (Würth Group ) or a purpose in connection with any of the purposes noted above. We make sure that the overseas service provider or the relevant international affiliated company (as applicable) is:

a participant in a prescribed binding scheme for international disclosures of personal information; and/or
is located in a country that provides comparable safeguards to New Zealand’s privacy laws, approved by the New Zealand Privacy Commissioner.

If not, then we will take reasonable steps to ensure that the overseas service provider or the relevant international affiliated company (as applicable) is required to protect your Personal Information in a way that, overall, provides comparable safeguards to those required under New Zealand’s privacy laws. Examples of these steps include a written agreement between us and the overseas recipient or making reasonable enquiries regarding data protection standards of the country in which the overseas recipient is located.

5. How long do we keep your Personal Information

We will store your Personal Information for no longer than is required for a purpose for which we collected it.

5.1. As a Würth customer,

We limit ourselves to 3 years after initial registration for potential customers. We will retain Personal Information of effective customers for a maximum period of 10 years after the last purchase.

5.2. As a supplier to Würth,

We will retain Personal Information from suppliers for a maximum period of 10 years after the last purchase.

5.3. As an applicant,

We will retain Personal Information of applicants for a maximum period of 1 year after the application procedure.

If we wish to store your data for a longer period, we will request explicit permission for this.

6. How do we protect your Personal Information

Würth makes every effort to guarantee your privacy. We have reasonable security safeguards in place against loss, unauthorised access, use, modification, disclosure, and other misuse, of your Personal Information. In addition, the number of employees who have access to your Personal Information is strictly limited and carefully selected. These employees are only granted access to the extent that they need the information to properly perform their duties. In addition, for new projects that may have an impact on your privacy, an extensive analysis is carried out to guarantee your rights, the security and protection of your Personal Information.

In accordance with Part 6 of the Act, in the unlikely event that we suffer a data breach (such as unauthorised access to your Personal Information), we may be required by the Act to notify you and the New Zealand Privacy Commissioner about the data breach. Notifications are required if the breach constitutes a “notifiable privacy breach”. This will depend on the nature of the breach and its impact. Generally, a “notifiable privacy breach” is a breach that is likely to result in serious harm to the affected individual.

7. Your rights

If you share your Personal Information with Würth, you obtain rights under NZ privacy legislation. Würth respects these rights and prioritises transparency and accuracy of your Personal Information. As an individual, to request to see what Personal Information we hold about you, and you can ask us to correct it if you think it’s wrong. In accordance with sections 46 and 63 of the Act, if there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.

If you have any further complaints about compliance with the privacy policy, you must contact us first. If you still have an unresolved issue that you believe we have not addressed properly, you can contact the NZ Office of the Privacy Commissioner.

If you wish to exercise your rights or submit complaints, we first ask you to identify yourself with a copy of the front of your identity card to prevent someone unauthorised from doing this on your behalf. We will immediately delete this copy after checking. In addition, we always ask you to be as specific as possible so that we can optimally meet your needs. We will always respond to you within the legally specified period of 20 working days after the date on which we received your request.

Contact details:

Würth New Zealand

99 Mclaughlins Road, Wiri, Auckland 2104

E: eshop@wurth.co.nz

Compliance Officer Würth New Zealand

Maryna Botha

E: Maryna.Botha@Wurth.co.nz

Office of the Privacy Commissioner

Address PO Box 10 094, Wellington 6143

T: 0800 803 909 (Monday to Friday, 10:00 am to 3:00 pm).

E: Office of the Privacy Commissioner | Enquiry Form

8. Cookies

Cookies are small text files placed on your computer, mobile phone, tablet, or other electronic device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf. We may use cookies and similar technologies to store and honour your preferences and settings, enable you to sign-in, provide interest-based advertising, analyse how our Products or Service perform, and fulfil other business functions or operations set out in this Privacy Policy. To enable some of the features and functionality on our Website, you may need to permit us to place cookies on your device. You can remove or block cookies by using the settings in your browser, but it may affect your ability to use our Website. Further information and cookie settings can be found at: https://www.wurth.co.nz/en/wurth_nz/privacy/cookies/cookies.php

9. E-Communications

You consent to receiving information from us about our Products, Services, promotions and competitions via email, text message and social media. If you want us to stop sending you electronic communications, then you can simply unsubscribe at any time by following the instructions included in the electronic communication. We may from time to time may use an agency to run competitions or promotions. They may request your name, address and email address where it is necessary to ensure your eligibility, and meet Lottery and Gaming regulations. These agencies must return all records of this information to Wurth. Wurth retains ownership of this information and will ask you if you do not wish to receive further information about our products or services.

Website Terms and Conditions can be found at:

https://www.wurth.co.nz/en/wurth_nz/legal/termsandconditions.php